What is it like to shop at Ole Ben Franklin Motors? We invite you to learn about our easy, no-hassle shopping experience from our customer testimonials here. We hope you will take some time to look around and will consider leaving a review of your own one day.
4.9 out of 5 stars
Every one was friendly especially mims and Bridget found the autos we wanted gave us a good trade in price for ours we like them so much we bought 3 autos in less than 2 weeks they greeted us by name the second time we went in . Loved to joke around with them . They said we were there favorite customers. And when I'm in need for a nother on that's where I will go.
Gina yellow Ford sport trac
I would like to thank Jeff Bean for taking time to fix my tire on my car. You were very helpful and very kind. I appreciate every thing you did to get the problem fixed. Thank-you again Jeff and have a very nice week-end and be Blessed. Emma Latham
My salesman, Harry Yellen, was respectful and patient. He was very knowledgeable about the cars and trucks on the lot. I told Harry what I was looking for, and after several test drives( I wasn't sure which one I wanted), I purchased a lifted truck. I love it!! Harry was honest about the vehicles and made a good recommendation to my needs in a vehicle and financial situation. I have recommended Harry Yellen to my coworkers.
thank you jeff beam for taking care of the issues we had you are a man of your word so thanks for taking care of business have a great weekend
Ms.ratliffe was very kind and helpful she gave amazing customer service. She was respectful and used the utmost respect when she was talking to me. Definitely Ole ben franklin motors is where i will be purchasing my first car and i would recommend this dealership to anyone looking for satisfaction.
Ok Here;s my update on my 2006 F-250 King Ranch,as before in my previous reveiw .my truck had some serious problems and could have cost me a $1000.Bucks out of pocket.which to say is a lot of money that i just don't have with a wife and 7 kids. the dealership didn:t charge me for any thing at all which was very nice of them to do for me,and my family.MR:Jeff Bean Was very informative with the updates as to the status of my truck.just dont see how he gets any work done with people calling and showing up all the time ,but he as us hillbillys say,(gitser done)kudoos jeff..To all the folks involved in helping me get my truck repaired Jeff,Jamie Eady,Mike ,And Tom Burdete,A BIG THANK YOU,for helping me out of a tight spot.so yes i recomend the dealership to anyone who would like to enjoy a great buyers experience,to go to ole ben franklin motors,inc. and go in and just be upfront.tell em what you need,and ill just bet they can help you out.they have a great bunch of sales folks there that are more than able to help you throughout your buying experience,the will answer your questions,and probably will ask you a few such as your needs from a vehicle.the try to macth you up tour your needs not just a car.trust me i know how hard people work for your money and it's no fun buying a lemon.so if you want a great vehicle for your buck.then ole bens the place to go.as of yesterday june 20 2013 my wife and i are looking to purchase another vehicle from ole bens.so that says somthing for them,as a skeptic as big as i am ,so once again to all the folks there Thank you ,for making my buying experience a great one,with out all the hassle and b.s.SFC;John Rowe ,U.S Army Retired.... More
Great cars,great dealership, great staff overall amazing i would give it 5 starts any time of the day would recommend the dealership to any and everyone who’s looking for great prices in a car
My Wife, And, I went to Ole Ben Franklin Motors to buy a 2006 F-250 King ranch.Our salesman Stanley Was awsome.very direct and to the point,no B.S.the sale was very quick,and easy.the problem we had was after the first week i had to go on a trip due to a death in the family.down in arkansa,we had a problem with the oil cooler and egr .we took it to a local ford dealer expecting the warranty dept to take care of it.iwe were told we were on our own,because it wasn;t a internal lubricated part.we called ole ben franklin motors and they told us to baby it back home,so we had to baby the truck back to tn,we got it back to the dealership and they put it in a repair shop,but at this point i had put 1662 miles on the truck as i zeroed it out when i first bought .a person would think that with having it that little of time and that bit of use i would no be charged anything.but i am supposed to give a 1000. bucks for this repair,granted the manager is covering a lot of the cost,but from where i stand i cant see how that is right for me to give out more cash when just the week before i gave 5550 bucks for the down payment and the 499.bucks for the warranty.i could see it if i had the truck for a month or longer but with in the first 9 days thats just not right.so over all rating is this.price is fair for the purchase.the down was ok too.the warranty cost was ok.but warranty should be just that a warranty .not taking ones money and then saying your on your own.sales person,Stanley was a very nice experience,was nice talking with a person who was upfront and direct,with no sales pitch,or trying to make a sale just to make one.i would recomend stanley for salesmanger ,as i was and am impressed with his character and demeanor.very polite,and not pushy .... More
i went to ole ben knoxville about a week ago, i really didnt think i was going to be able to buy a vehicle because of a repo i had a few years ago. raven made that happen for me and im so happy to be in a new vehicle with low miles. never had a vehicle that had miles under 60,000. lol. thank you so much raven i love my van !
Bought an 04 mercury Mountaineer the truck had some issues that the dealership was willing to fix for me. Jeff has been amazing through this whole process being honest with me and very patient with me. I would recomend anyone for the service department. I cant tell them thank you enough for the help they have given me. Never once did i have issues out of the sercice department. Thank you Jeff for your patients and help i very much appreciate you and your guys!